HOW WE DO THINGS

What differentiates us from the rest is that we work very closely with all our clients. We strive for quality of delivery over quantity. Our engagement with our clients do not end upon the project’s completion, instead we employ change management to ensure our clients are completely familiarized with the new and improved environment they are in.

Before embarking on our client journey, we make sure we get down to the minute details of exactly what they are looking for to solve the business problem at hand.

After that, we cross-check that with our expertise on digitalization best practices and revert with a clear roadmap of what is to come ahead, such as the perfect solution for the mater at hand, information required, delivery timeline, key milestones to achieve post-delivery, and many more.

PROJECTS

Industry: Entertainment

TGV Cinemas

Solution Provided: Web Development & Ticketing System

Challenge

TGV Cinemas wanted to address their existing technology performance issue which created a blockage for the business’ growth and speed the market. Their main concern was their ticketing system which was unreliable and did not update quickly enough. This led to double booking issues and frequent server crashes which impacted business operations. 

Solution

The main goal was to create a vast and smooth customer experience and a seamlessly integrated flor leveraging on the latest technology with AWS. The team worked to redevelop the mobile app, web and middleware based on server-less architecture to facilitate flexibility and scalability. The key focus of this new architecture was on optimizing the codes and improving the performance, creating a more reliable ticketing system that ensured a seamless experience which could withstand the high customer purchase traffic.

Outcome

With a solid foundation, the new experience launched in Jan 2020, with a focus on customer conversion, tailored personalized offers and revitalized user experience for TGV customers.

Industry: Education

Taylor’s College

Solution Provided: Web Development & Revamp

Challenge

As part of a new rebranding initiative, Taylor’s University embarked on a web revamp project on the Adobe AEM platform. 

Solution

Our team had experience in delivering this  project that involved developing a seamless online user experience through:

  • New User Experience
  • Personalized customer journey experience
  • Single, Scalable Platform
  • Seamless Experience Across All Assets
  • Client Self-Serve Content Creation
  • Drive conversion 

Outcome

Through a series of user experience workshops with key stakeholders from different schools, the team conceptualized, migrated and revamped the websites onto the new platform.

Industry: Mining

Bahvest Resources Bhd

Solution Provided: Web Development & Revamp

Challenge

Having fully converted their core business from aquaculture to gold mining, we worked to develop and revamp their company website on the WordPress platform. 

Solution

We worked closely together with key stakeholders from Bahvest to identify and solve business needs and wants and developed:

  • New User Experience
  • Personalized customer journey experience
  • Single, Scalable Platform
  • Seamless Experience Across All Assets
  • Custom integration of in-site stock counter
  • Article publishing on renowned news network, Yahoo Finance.

Outcome

Through timely and in-depth discussion with key stakeholders, we revamped and migrated the website onto their existing platform.

Our Portfolio

Address

5, Jalan Semarak Api 1, Diamond Square, 53000 Wilayah Persekutuan, Federal Territory of Kuala Lumpur, Malaysia

Phone

(+60)11 3679 8758

Email

hello@rapydbase.com